Refund & Returns Policy
A Note From Us We’re genuinely grateful that you’ve chosen to shop with Boston Made, Inc. — it means a great deal that you trust us with your business. Our goal is always to create a smooth, positive experience from the moment you discover us to long after your purchase is complete. This Refund &
A Note From Us
We’re genuinely grateful that you’ve chosen to shop with Boston Made, Inc. — it means a great deal that you trust us with your business. Our goal is always to create a smooth, positive experience from the moment you discover us to long after your purchase is complete. This Refund & Returns Policy isn’t meant to complicate things or make life difficult — it simply exists to protect both you and our company, ensure fairness, and maintain the integrity of the products and services we provide. Thank you for being here, for supporting what we do, and for allowing us to serve you with honesty, clarity, and care.
Overview
At Boston Made, Inc., we stand behind the quality of our products and services and strive to deliver an exceptional experience across every interaction. This Refund & Returns Policy explains when refunds, returns, and exchanges may be granted and outlines your responsibilities as the customer. By placing an order with us, you agree to the terms below.
Physical Products
Eligibility for Returns
We accept returns on eligible physical products that meet all of the following conditions:
- The return request is submitted within 30 days of the delivery date
- The item is unused, unworn, and in its original condition
- All original packaging, tags, and accessories are included
- Proof of purchase is provided
Items that are damaged, altered, or show signs of use may not be eligible for return.
Non-Returnable Physical Items
For safety, hygiene, or quality assurance reasons, certain physical items may not be eligible for return. Examples include (but are not limited to):
- Perishable or consumable goods
- Final sale or clearance items
- Customized or personalized items
If an item is not eligible for return, this will be noted at the time of purchase whenever possible.
Defective or Damaged Items
If you receive a damaged or defective product, please notify us within 7 days of delivery. We may request photos or additional information to verify the issue. Upon confirmation, we will arrange a replacement or refund at our discretion.
Exchanges
Exchanges may be offered for eligible physical items when the requested replacement product is available. If an exchange cannot be fulfilled, a refund may be issued subject to the eligibility conditions above.
Return Shipping
Unless the return is due to an error on our part or a verified defect, customers are responsible for return shipping costs. We recommend using a trackable shipping method, as we are not responsible for lost or undelivered return shipments.
Refunds for approved returns will be issued to the original payment method once the returned item is received and inspected. Processing times may vary depending on your financial institution.
Digital Services & Digital Deliverables
All Digital Services Are Non-Refundable
Boston Made provides a range of digital services — including but not limited to website development, digital strategy, consulting, hosting solutions, content creation, marketing services, cloud infrastructure services, productized service packages, and downloadable or delivered digital assets.
Because digital services involve time, expertise, intellectual property, and irreversible labor investment, and because delivery typically begins immediately upon engagement:
All digital services and digital deliverables are final sale and strictly non-refundable.
This includes situations where:
- Work has already begun
- Access has been granted
- Strategy, consulting, or implementation time has been delivered
- Digital files or assets have been shared
- A subscription or retainer period has commenced
Refunds will not be issued due to changes in business direction, internal decisions, subjective dissatisfaction, or non-use of delivered services.
Project Cancellations
If a project is canceled prior to completion, any amounts paid are non-refundable and may be applied toward time, effort, scheduling, opportunity cost, and partial or completed work already performed.
Any unpaid balances for completed or in-progress work remain due under the terms of the service agreement.
Order Errors & Billing
If you believe there has been a billing or processing error, please contact us promptly so we can review the matter. A review does not guarantee a refund but allows us to resolve discrepancies transparently and fairly.
Processing Time for Approved Refunds
Where a refund is approved under this Policy, it will be processed to the original payment method. Please allow 5–10 business days for the refund to appear, depending on your financial institution.
Our Commitment to Fairness
We are committed to conducting business with integrity and transparency. While we must enforce clear guidelines to protect our operations and intellectual property, we also approach each situation with professionalism and respect.
Contact Us
If you have questions regarding this Refund & Returns Policy, please contact us and a member of our team will be happy to assist.
Helpful Resources:
How to Make a Return Go Smoothly
This section is a practical companion to the Policy above. It is meant to help you through the process and does not change or add to the Policy’s terms.
- Check eligibility first. Review the conditions above for physical products, including the return window, the item’s condition and whether it falls into a non-returnable category.
- Gather your proof of purchase. Have your order confirmation, order number or receipt ready.
- Contact us before shipping anything. Reach out through the support channels listed on the site so your request can be reviewed and you can receive any instructions you need.
- Pack it carefully. Include all original packaging, tags and accessories, and protect the item so it arrives in the same condition it left.
- Use a trackable shipping method. Keep the tracking number until your return has been received and processed.
- Watch for updates. You will typically hear back once the item has been received and inspected.
If Something Arrives Damaged or Defective
Problems in transit happen occasionally. A few quick steps make it easier to resolve them:
- Inspect your order soon after delivery. The notification window for damaged or defective items is short, so open packages promptly.
- Take clear photos of the item, the packaging and the shipping label before discarding anything.
- Describe the issue specifically. Note what is wrong, when you noticed it and whether the item has been used.
- Keep everything until the issue has been resolved, in case additional information is requested.
Before You Book Digital Services
Because digital services and deliverables are final sale under this Policy, it is worth taking a little time up front to make sure an engagement is the right fit. Questions to settle before work begins include:
- What exactly is included in the scope of work, and what is not?
- What is the timeline, and what do you need to provide, such as content, logins or approvals?
- How many rounds of revisions are included?
- Who owns the final files and assets once the project is complete?
- What happens if your plans or priorities change partway through?
- For subscriptions or retainers, when does each billing period begin?
Getting clear answers in writing before you commit is the best way to avoid misunderstandings later.
Tips for Billing Questions
- Compare the charge against your order confirmation or invoice.
- Check whether the charge is a pending authorization that will drop off, or a final transaction.
- Have your order number, the date and the amount ready when you contact us.
- Reach out promptly, since recent transactions are easier to review.
Common Questions
How long will an approved refund take to appear?
Refund timing depends on your bank or card issuer after the refund is processed, as described in the Policy above.
Can I exchange an item for a different size or color?
Exchanges may be available for eligible items when the replacement is in stock. Contact us to check availability.
What if I am not sure whether my item is eligible?
Ask before sending it back. A quick message can save time and shipping costs.
Where do I go for help?
Use the help and support resources listed on the site, and include your order details so your question can be answered quickly.
