Support
How can we help?
One company, many ways to connect. Get help with your account, a purchase or any Boston Made brand, or reach the right team for partnerships, press and advertising.
Start here
The fastest way to an answer for the most common requests.
Contact the team
Tell us what you need and we’ll route it to the right place.
Send a message
Pick a topic so it reaches the right team. We reply by email.
Our offices
Mailing address
Boston Made, Inc.
8 Grafton Street, Suite 210
Worcester, MA 01608
Common questions
Quick answers before you write in.
How do I manage or cancel my Boston Made+ membership?
Sign in and open your account. From there you can view your plan, update billing details and change or cancel your membership.
Does one account work across every Boston Made site?
Yes. Boston Made uses one shared sign-in, so the account you create once works across the Boston Made App, the Reader and the rest of the network. Sign in here.
How do refunds and returns work?
Eligible physical products can be returned under our Refund & Returns Policy. Digital services and deliverables are non-refundable once work begins, as explained in the policy.
How do I make a privacy request?
Email hello@bostonmade.com with your request. Details are in our Privacy Policy and, for California residents, our CCPA Notice.
How do I report a copyright or trademark issue?
Follow the steps in our Intellectual Property Rights Policy and email the details to hello@bostonmade.com.
